Avalo Achieves an NPS of 85 – A Sincere Thank You to Our Customers
Avalo’s Net Promoter Score (NPS) for 2025 reached a remarkable
85. A huge thank you to all our customers for this recognition and to the Avalo team for their outstanding work!
A great customer experience doesn’t happen by chance. It is the result of strategic choices, systematic development, and an uncompromising attitude. For over 10 years, we have provided high-quality payment and cash management solutions for both Finnish and international organizations.
What does NPS 85 mean in practice?
The Net Promoter Score (NPS) measures customer loyalty and their willingness to recommend a service. When analyzing the results more closely, the numbers tell a story of a deep partnership:
- 85% are active Promoters (score 9–10): The vast majority of our customers feel they receive such significant value that they are eager to recommend us to their networks.
- 15% are Passives (score 8): These respondents find the service high-quality and functional.
- 0% Detractors (score 0–7): This is perhaps the most impressive part of the result. This reflects our consistent quality and our ability to reliably deliver on our promises.
Why do our customers trust us?
Seamless bank connectivity for end-to-end payment process and cash management are a company's most critical functions. We don’t settle for "good enough"; we refine our processes so our customers can focus on their core business without worrying about the flow of funds. This is directly reflected in our survey results:
- 97% consider Avalo reliable: Trust is the foundation of our operations. It means certainty that payments move on time and data remains secure.
- 92% find payment processing fast: Efficiency shows up directly in the customer’s cash flow and time savings.
- 90% appreciate the user interface: Software doesn’t have to be complex to be powerful. We invest in an intuitive user experience.
- 92% rate Avalo’s customer support as good or better, 64% consider it excellent: When help is needed, our customer will talk to a human expert in an in-house team who understands the customer’s environment.
The Three Pillars of Success
How is such high satisfaction achieved? It is not a coincidence, but instead the result of over a decade of dedicated work.
1. Technological Reliability.
We choose technologies that ensure high service availability. For us, hosting our services in Finland is a deliberate strategic choice. Overall we can provide to our customers the highest standards of data sovereignty, minimal latency and the best possible security.
2. A Stable and Expert Team
Avalo employs long-term payment professionals. Our staff turnover is low and it is a major benefit for the customer. When you contact our support, instead of a chatbot you reach a person, an expert who understands financial processes and the intricacies of the banking world.
3. A Partnership-Driven "Hands-On" Approach
We don’t believe in just selling software. We build lasting partnerships where we are involved in the process from the start to the finish.
Building Partnerships – Three Steps to Success
We know that modernizing the payment process and cash management is a big step. That’s why we don't leave the customer alone with a new system; we walk alongside them from planning to continuous support:
Phase 1: Strategic Mapping
Collaboration begins with an in-depth analysis of the current state. Our solution sales experts act as consultants, challenging current methods and finding bottlenecks between financial management and bank interfaces. We are committed to providing optimized and cost effective solutions at all times.
Phase 2: Practical Implementation
During the implementation, our experts work side-by-side with the customer. We automate even the most demanding system integrations and ensure seamless data flows. This "hands-on" approach ensures that projects are completed and integrated into the customer’s daily operations quickly.
Phase 3: Continuous Support and Responsiveness
Our promise is truly tested once the solution is in use. In financial management, situations change rapidly. For example, during bank service disruptions, we are the ones who resolve issues on the customer’s behalf, taking into account each company’s unique processes. We provide support in both Finnish and English.
Thank You – The Journey Continues
We want to warmly thank all our customers for their trust. This result encourages us to continue on the same path: preserving what works while constantly developing our services to be even better.
Thank you for being with us on this journey. Let’s continue to make payment traffic even easier together!
Want to optimize your company’s payment processes? Get in touch with us today.
